These terms apply whenever you book a job with Blast & Brush (run by James Hughes), whether online or by phone/WhatsApp. By paying a deposit or confirming a booking, you agree to them.
Prices shown online are an instant guide price. The final price is confirmed free of charge, on site, before any work begins — so there are no surprises. Some jobs (for example block paving) may need extra work such as re-sanding or sealing once we've assessed it in person, which we'll always agree with you first.
A deposit (shown at checkout, normally 20% of the estimate) secures your chosen date and is deducted from your final bill. The remaining balance is due on completion, by card, cash or bank transfer.
Because you can book online, the Consumer Contracts Regulations 2013 normally give you 14 days to change your mind and get a full refund of your deposit.
Let us know at least 48 hours before your booked time and we'll refund your deposit in full or move it to a new date, whichever you prefer. Cancelling with less notice, or not being in if access is needed, may mean your deposit isn't refunded, as we'll have held that time for you.
Please make sure we can safely reach the area being worked on, and let us know in advance if we'll need access to an outdoor tap or power socket. We'll confirm exactly what's needed for your job when we quote it.
Jet washing can sometimes reveal damage that was already there — loose or cracked blocks/slabs, weak pointing, or old flaking coatings underneath. We take great care, but we can't be held responsible for pre-existing defects. Block paving is often recommended for re-sanding (and optionally sealing) after washing to protect it going forward.
We take reasonable care to protect plants, borders and belongings near the work area. If anything is especially delicate, please point it out (or move it) before we start.
Fence painting and staining need dry conditions for a good finish. If the weather won't allow it, we'll get in touch to reschedule.
We're in the process of arranging full public liability insurance and will confirm our cover on request. If this is important for your job, please ask us before booking.
We take pride in our work. If something isn't right, tell us within 7 days of the job and we'll come back and put it right, free of charge.
We only use your details to provide your quote and booking. See our Privacy Policy for the full picture.
These terms are governed by the law of England and Wales.